Complaints
Where to raise a complaint, who handles it, and how long each step takes
1Platizio support
Start here. Email supportglobal@platizio.com or call / WhatsApp +91 92898 37100, Monday to Friday, 9:00 AM to 5:00 PM IST.
- We acknowledge every query within 24 hours on business days.
- We aim to resolve most queries within 5 working days.
- Formal complaints, sent to grievances@platizio.com, are addressed within 15 working days.
Grievance Officer: Anuj Pal, Operations and Compliance Head, Platizio Services LLP, Unit No. DGL-229, Second Floor, DLF Galleria Mall, Mayur Vihar-1, Delhi, India – 110092.
2ViewTrade IFSC
Your account is held with ViewTrade International IFSC Private Limited (ViewTrade IFSC). Matters relating to execution, custody, settlement, account statements, ViewTrade charges or brokerage account operations can also be raised directly with ViewTrade IFSC through its grievance process. If you prefer, Platizio support will pass your complaint on to ViewTrade IFSC.
3IFSCA
ViewTrade IFSC is regulated by the International Financial Services Centres Authority (IFSCA) in GIFT City. You can write to IFSCA at grievance-redressal@ifsca.gov.in.
4What does not apply
IFSC exchange mechanisms and SEBI SCORES do not cover US trades through Global Access.
Raise a complaint
Support: supportglobal@platizio.com · +91 92898 37100
Formal complaints: grievances@platizio.com
IFSCA: grievance-redressal@ifsca.gov.in
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM IST